Last updated: April 1, 2026
Privacy Policy
Isola ("we", "us", "our") is operated by EPIC Communications in Dominica. This policy explains what we collect, why, and how we protect it.
1. Information we collect
(a) Account data you give us (name, email, business info), (b) messages and call transcripts processed by our AI on your behalf, (c) usage data (logins, feature use). We do not sell your data. Ever.
2. How we use it
To provide the service, train your private AI on your business data (never on other customers' data), send product updates, and improve reliability. AI prompts are not retained beyond what's needed to answer your customer.
3. Where your data lives
Encrypted at rest (AES-256) and in transit (TLS 1.3). Hosted in compliance with the Dominica Data Protection Act and Caribbean data laws.
4. What we share with third-party services
- Meta (WhatsApp Business API, Instagram, Facebook): message content only for delivery.
- Fiserv (via EPIC gateway): card + payment data per PCI requirements; we never see the card.
- Reloadly: recipient phone for airtime/bill pay only.
- Odoo: data stays in your own Odoo; we only READ (and WRITE what you explicitly authorize) via API.
- DigitalOcean: data hosting, encrypted at rest, SOC 2 region.
- OpenRouter / Anthropic / DeepSeek: AI processing; conversations NOT used for training.
5. Your rights
Access, export, correct, or delete your data anytime by emailing privacy@epic.dm. We respond within 7 days.
6. Cookies
Essential cookies for authentication and analytics cookies (PostHog) to understand product usage. No third-party advertising cookies.
7. Children
Isola is not intended for use by children under 16. We do not knowingly collect data from minors.
8. Changes
If we change this policy, we'll email account owners and post the updated version here at least 14 days before changes take effect.
9. Contact
Questions about your data? Email privacy@epic.dm or message our Ema bot on WhatsApp. EPIC Communications · Roseau, Dominica.