For Hotels & Guesthouses

Your concierge is available at 3am. Because your guests are.

Excursion bookings, room service questions, late check-in coordination, spa appointments — in WhatsApp, in English or French, in your brand voice.

Excursion revenue lost to unanswered WhatsApps

Front desk on the phone instead of with guests

Multilingual guests you can't always staff for

Post-stay review chase-up that never happens

What Isola does for hotels

24/7 concierge

Separate agent for guest inquiries vs reservations.

Excursion booking

Takes deposit, adds to calendar, confirms supplier.

Check-in / check-out flow

WhatsApp Flows, signed forms, saved in Odoo.

Multi-language detection

French, English, Spanish (Patois in Phase 2).

Room service orders

Charged to folio in Odoo automatically.

Post-stay NPS + Google review

AI voice call 48h after checkout.

Housekeeping dispatch

Towel shortage? Routed to the right team in seconds.

Rate availability sync

If Odoo says the suite is unavailable, AI stops offering it.

"Our concierge handles excursion bookings in English, French, and Spanish. Guest satisfaction jumped 15 points. Excursion revenue is up EC$11,000/mo because every late-night WhatsApp now becomes a booking. It paid for itself the first month."

Janelle Rose
GM, Fort Young Hotel · Roseau, Dominica
How hotels use Ema

Your AI ops manager. On-call, always.

What's this week's occupancy projection?
Email all guests staying next week with our hurricane contingency plan
Send a review-ask template to everyone who checked out yesterday
Business tier
EC$449/mo

3 agents (concierge, reservations, spa), unlimited voice, full stack.

Wake up to more bookings.

Live in 48 hours · No credit card required